gallery2 quit working (ERROR_PLATFORM_FAILURE)

wdtice · Beginner Joined: Feb 19, 2006 Posts: 16 Location: Texas

Gallery was working fine and has been for two years then the website owner called me and said not working.
I have read forum post that refer to this error and tried all I think?
Info Specific to site
Apache version 2.2.8 (Unix)
PHP version 5.2.6
MySQL version 5.0.51a-community
Architecture x86_64
Operating system Linux
PHP-Nuke 7.9
Gallery2 Version: 0.6.3 Latest Avail
top folders have mod set at 777 and sub set at 755
Following are errors listed when accessing site. I am stumped as what to try next. Can you please point me to the right post or direction?
www.mm-floors.com and click photo gallery

Error (ERROR_PLATFORM_FAILURE) :
in modules/core/classes/GalleryTemplate.class at line 270 (GalleryCoreApi::error)
in modules/core/classes/GalleryTemplate.class at line 200 (GalleryTemplate::_initCompiledTemplateDir)
in modules/core/classes/GalleryTheme.class at line 994 (GalleryTemplate::fetch)
in modules/core/classes/GalleryView.class at line 325 (GalleryTheme::loadTemplate)
in main.php at line 386 (GalleryView::doLoadTemplate)
in main.php at line 87
in modules/core/classes/GalleryEmbed.class at line 192
in index.php at line 219 (GalleryEmbed::handleRequest)
in /home/mmfloors/public_html/modules.php at line 46
Thanks

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dari

hmm...accessing directly via http://www.mm-floors.com/modules/gallery2/main.php gives the same error as well, so it's not an integration issue.

this is most likely a permissions issue on your g2data folder. you need to recursively set the perms to 777. if you don't have telnet or ssh access, gallery 2 has a tool that can do it for you. go to http://www.mm-floors.com/modules/gallery2/lib/support/ log in with your setup password, and go to filesystem permissions. choose the "Fix the storage folder (make it writeable)" tool.
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wdtice · Beginner Joined: Feb 19, 2006 Posts: 16 Location: Texas

Appears the webhoster has changed something. I got numerous errors relating to read write info. I ftp-ed to site can this morning and the mod's are set different. I cannot change the mod via ftp have requested the hoster to do so for me. Will let you know the out come. Thanks
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Discovery consist in seeing what everyone sees and thinking what no else has thought.

dari

try using the tool i mentioned above, you can do it without assistance from your host.
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wdtice · Beginner Joined: Feb 19, 2006 Posts: 16 Location: Texas

I had the hoster reset the file mods and still get errors. I FTP-ed the file mod is set correctly G2data set at 777 with subs set at 755. I got the following errors when using the tool mention after changes made by hoster. Snipet of errors follow:
[OK] Directory: /home/mmfloors/g2data/
Can't fix: /home/mmfloors/g2data//cache
[OK] Directory: /home/mmfloors/g2data//cache
Can't fix: /home/mmfloors/g2data//cache/module
[OK] Directory: /home/mmfloors/g2data//cache/module
Can't fix: /home/mmfloors/g2data//cache/module/reupload
[OK] Directory: /home/mmfloors/g2data//cache/module/reupload
Can't fix: /home/mmfloors/g2data//cache/module/reupload/0
[OK] Directory: /home/mmfloors/g2data//cache/module/reupload/0
Can't fix: /home/mmfloors/g2data//cache/module/reupload/0/0

What does the Can't fix refer to?
Thanks
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Discovery consist in seeing what everyone sees and thinking what no else has thought.

dari

those are the cache files/directories. you can clear the template and item caches, then redo the file permission operation.
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wdtice · Beginner Joined: Feb 19, 2006 Posts: 16 Location: Texas

since it is cache can I just delete the directory and rebuild?
_________________
Discovery consist in seeing what everyone sees and thinking what no else has thought.

dari

nononono...use the utilities in g2 to do that
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wdtice · Beginner Joined: Feb 19, 2006 Posts: 16 Location: Texas

Dari you know your code. The problem was at the hoster with file ownership. It has been corrected and now all is well.
Thanks for your help See if I can throw a bone your way soon.
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Discovery consist in seeing what everyone sees and thinking what no else has thought.

dari

hehe...thanks, and glad to be of service Smile

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